===== PDF PAGE 18 ===== [Extraction: OCR (rendered-page OCR)] CITY OF WEST CHICAGO PUBLIC AFFAIRS COMMITTEE AGENDA ITEM SUMMARY ITEM TITLE: AGENDAITEMNUMBER: — “:C. Proposed 2019-2020 Ride DuPage Pilot Program FILE NUMBER: COMMITTEE AGENDA DATE: March 25, 2019 COUNCIL AGENDA DATE: April 1, 2019 STAFF REVIEW: SIGNATURE APPROVED BY CITY ADMINISTRATOR: SIGNATURE ITEM SUMMARY: City staff has been in discussion with staff members from the City of Warrenville and Winfield Township regarding a proposed one-year pilot Ride DuPage Pilot Program for 2019-2020. This new transportation Program would enhance the existing program that is being offered through Winfield Township by increasing the travel boundaries and expanding the hours of service. At the Public Affairs Committee meeting on May 29, 2018, the Committee provided City staff with direction to move forward with the 1-year pilot program to provide paratransit service to the residents of City of West Chicago that reside within the boundaries of Winfield Township. $20,000 was included in the 2019 Budget to cover the costs of this 1-year pilot program. City staff have received and reviewed the final Intergovernmental Agreement between Pace and the City. ACTIONS PROPOSED: Recommend approval of the Intergovernmental Agreement with Pace to provide paratransit service for the period of April 25, 2019 through April 24, 2020. COMMITTEE RECOMMENDATION: ===== PDF PAGE 19 ===== [Extraction: OCR (rendered-page OCR)] RESOLUTION NO, 19-R-0020 A RESOLUTION AUTHORIZING THE MAYOR TO EXECUTE A CERTAIN INTERGOVERNMENTAL AGREEMENT BETWEEN THE CITY OF WEST CHICAGO AND PACE, THE SUBURBAN BUS DIVISION OF THE REGIONAL TRANSPORTATION AUTHORITY BE IT RESOLVED by the City Council of the City of West Chicago, in regular session assembled, that the Mayor is hereby authorized to execute and the City Clerk is authorized to attest a certain Intergovernmental Agreement between the City of West Chicago and Pace, the Suburban Bus Division of the Regional Transportation Authority, in substantially the form attached hereto and incorporated herein as Exhibit WAM APPROVED this 1* day of April, 2019. AYES: NAYS: ABSTAIN: ABSENT: Mayor Ruben Pineda Attest: City Clerk Nancy M. Smith ===== PDF PAGE 20 ===== [Extraction: OCR (rendered-page OCR)] COPY INTERGOVERNMENTAL AGREEMENT This Intergovernmental Agreement (“Agreement”) is made between the City of West Chicago, an Illinois body corporate and politic (“CITY”), and Pace, the Suburban Bus Division of the Regional Transportation Authority, an Illinois municipal corporation (“PACE”). CITY and PACE are sometimes individually referred to herein as a “Party) and collectively as the “Parties”. RECITALS WHEREAS, the CITY and PACE are public agencies and governmental units within the meaning of the Illinois Governmental Cooperation Act, (5 ILCS 220/1, et seq..) and are authorized by Article 7, Section 10 of the Constitution of the State of Illinois to cooperate, contract, and otherwise associate for public purposes; and WHEREAS, the purpose of the Intergovernmental Cooperation Act and Article 7 of the Constitution of the State of Illinois includes fostering cooperation among governmental bodies; and WHEREAS, the CITY is a member of the Inter-Agency Paratransit Coordinating Council (IAPCC), an association of governments, non-profit agencies, and citizen representatives that has been working since 1995 to improve paratransit services in DuPage County, Illinois; and IAPCC asked DuPage County to serve as the lead agency and has implemented the Ride DuPage Coordinated Transportation Service, hereinafter referred to as the PROJECT; and WHEREAS, the IAPCC has branded the coordinated paratransit services provided by the PROJECT as “Ride DuPage”; and, WHEREAS, the CITY finds it necessary and desirable to contract for the services of a Coordinator who shall be responsible for the operation of the PROJECT; and WHEREAS, PACE is in the business of public transportation, has the necessary expertise, and is willing to provide the services of a Coordinator as described herein; and WHEREAS, the Parties wish to cooperate in promoting and encouraging the use of public transportation by improving the availability of paratransit services to DuPage County residents with disabilities, who are elderly, or otherwise have limited access to conventional modes of transportation; and WHEREAS, the current Sponsors participating in the PROJECT are Naperville Township, Lisle Township, Milton Township, Addison Township, Wheaton Township, City of Naperville, Village of Glen Ellyn, City of Wheaton, Village of Bensenville, City of Elmhurst and DuPage County, as lead agency and upon execution of this Agreement, the participating Sponsors shall include Winfield Township, City of West Chicago and City of Warrenville; and WHEREAS, the IAPCC has designated an Operations Committee for the 2019 IGA Between City of West Chicago and Pace Suburban Bus Page 1 of 14 829090v2 ===== PDF PAGE 21 ===== [Extraction: OCR (rendered-page OCR)] OP* PROJECT consisting of the Supervisors/Managers of the aforementioned Townships and Cities or Villages; and WHEREAS, the Parties desire to enter into this Agreement to memorialize the roles and responsibilities of the Parties in operating and implementing the PROJECT; and NOW THEREFORE, in consideration of the mutual promises hereinafter set forth, the Parties agree as follows: 1.0 PROJECT DESCRIPTION. | 1.2 1.3 PACE shall operate the PROJECT for the provision of Paratransit services to residents of the aforementioned Townships, Cities, and Villages in DuPage County who are determined to be eligible and registered for the services. PACE shall give due consideration to the recommendations and policies of the CITY in implementing and operating the PROJECT. PACE shall implement Paratransit service as described in Exhibit A and Exhibit B attached hereto. 2.0 DEFINITIONS. For the purposes of this Agreement, the following definitions shall apply: 2.1 22 25 2.4 2.5 2.6 Administrative policies and/or procedures means policies and procedures required to operate the PROJECT day-to-day operations, including, but not limited to dispatching, scheduling, reporting, billing, and other policies and procedures which may be required to operate the PROJECT. Carrier means a public or private entity providing passenger transportation for the PROJECT on a regular and continuing basis. Eligible Rider means any person who registers and is deemed eligible by one of the Sponsors for participation in the PROJECT. Eligible Trip means Paratransit transportation taken by an Eligible Rider to a destination approved by the Sponsors and acceptable to the CITY and PACE. Mobility Management/Call Center Services means the performance of call taking and all or any part of functions that may include but not limited to service monitoring, passenger trip reservations, trip scheduling, dispatching, facilitation of all carriers, passenger registration, travel planning, service coordination and travel information. Operating Cost means Operating Deficit, minus the PACE Contribution, if applicable. 2019 IGA Between City of West Chicago and Pace Suburban Bus Page 2 of 14 829090v2 ===== PDF PAGE 22 ===== [Extraction: OCR (rendered-page OCR)] 3.0 27 2.8 29 2.10 2.11 2.12 CO ~ rr", Operating Deficit means the total Operating Expense minus the fare revenue. Operating Expense means the total cost incurred by PACE to operate the PROJECT but does not include the cost incurred by PACE to operate the Mobility Management/Call Center Services on behalf of the CITY. Operations Committee means the representatives of Naperville Township, Lisle Township, Milton Township, Addison Township, Wheaton Township, City of Naperville, Village of Glen Ellyn, City of Wheaton, Village of Bensenville, City of Elmhurst, and DuPage County, as lead agency. Upon execution of this Agreement the Operations Committee shall include Winfield Township, City of West Chicago and City of Warrenville. PACE Contribution means the PACE budgeted annual subsidy for the PROJECT. Paratransit service means the provision of demand responsive transportation by a Carrier. Sponsor means a unit of local government or an agency that will participate in the PROJECT providing Paratransit services to its Eligible Riders. FUNDING. Bad 312 PACE shall invoice the CITY monthly for the CITY share of the PROJECT Operating Cost of service and a portion of the Mobility Management/Call Center Cost. Each invoice shall summarize the services delivered and shall be submitted in a format mutually agreed to by the Parties and shall request reimbursement for hours and itemized costs required to complete those services. Invoices for the work performed under this Agreement shall be subject to review by the CITY. Invoices billed by PACE for services to operate the PROJECT shall be reimbursed to PACE at the rates agreed to in the contracts with Carriers and the Mobility Management/Call Center Services contractor. Upon receipt, review and approval of properly documented invoices, the CITY shall pay, or cause to be paid, to PACE, the amounts invoiced. The CITY may not deny a properly documented claim for compensation, in whole or in part, without cause. The CITY shall not be required to pay PACE more often than monthly. 2019 IGA Between City of West Chicago and Pace Suburban Bus Page 3 of 14 829090v2 PY ===== PDF PAGE 23 ===== [Extraction: OCR (rendered-page OCR)] COPY el il | Upon receipt, review and acceptance of all deliverables specified in this Agreement, final payment shall be made to PACE, in accordance with the Illinois Prompt Payment Act. Payment shall be sent to: Pace, the Suburban Bus Division of the RTA 550 W. Algonquin Road Arlington Heights, IL 60005 Attn: Accounts Payable 4.0 RESPONSIBILITIES OF THE PARTIES 4.1 4.2 4.3 4.4 4.5 4.6 4.7 PACE and CITY shall review and consider the administrative policies and/or procedures developed and recommended for the PROJECT by the Operations Committee. Any administrative policies and/or procedures recommended by the Operations Committee shall be subject to approval and adoption by DuPage County and PACE. PACE and the CITY shall review this Agreement at least semi-annually. The CITY shall be responsible for the implementation and oversight of the Administrative Policies and/or Procedures that have been reviewed, approved, and adopted by DuPage County and PACE. The CITY shall be responsible for the execution and maintenance of any necessary agreements with the PROJECT Sponsors to provide transportation services as described in Exhibit A and Exhibit B, as well as adherence to PROJECT Administrative Policies and/or Procedures as determined by the DuPage County and PACE. PACE shall review and consider service parameters developed and recommended for the PROJECT by the various Sponsors, including but not limited to service boundaries, rider eligibility, fare structure, days and hours of service, related to an Eligible Rider’s compliance with guidelines for usage. However, any service parameters developed by the PROJECT Sponsors shall be subject to approval and adoption by DuPage County and PACE. PACE shall contract with multiple Carriers for the delivery of Paratransit Services and central Call Center services. Said carriers shall be subcontractors responsible to PACE. CITY shall have no liability for the actions or omissions of any third-party service providers affiliated in any way with the PROJECT. PACE shall review and consider any service standards developed by the Operations Committee. However, PACE shall, while allowing for sponsor-specific service standards, work in cooperation with DuPage 2019 IGA Between City of West Chicago and Pace Suburban Bus Page 4 of 14 829090v2 ===== PDF PAGE 24 ===== [Extraction: OCR (rendered-page OCR)] 4.8 4.9 4.10 4.11 4.12 4.13 4.14 4.15 4.16 4.17 CARY a! of County, to establish consistent service standards applicable to the i. PROJECT, subject to the approval of DuPage County and PACE. PACE shall have the right to make minor revisions to the service standards upon written notification to, and concurrence by, DuPage County. PACE shall be responsible for performance of the day-to-day operations of the PROJECT and shall enter into contracts with Carriers for the delivery of Paratransit Services and Call Center Services including but not limited to booking reservations, trip scheduling and dispatch services. PACE shall be responsible for submitting to the CITY, invoices and a monthly report containing the cost of services related to the operation and management of the PROJECT that have been provided by PACE directly or through Carriers within sixty (60) days following the end of each month of service. Within the approved budget, PACE agrees to maintain appropriate PACE employees, Carriers, and any subcontractor staffing required to perform all necessary operating and administrative functions. PACE may limit the hours available for the scheduling of trip requests and dispatching of vehicles. Determination of the hours and days of service for PACE funded services provided to satisfy federal and/or state ADA guidelines shall not require the approval of the CITY or DuPage County. PACE subcontractor dispatch personnel shall be available during all hours in which a vehicle transporting an Eligible Rider is in service. PACE shall supply the CITY with data relative to the quantity, quality, and cost of services provided by PACE and its contracted Carriers within 45 days following the end of each month. PACE shall provide a standardized monthly report to the CITY as described in Exhibit C attached hereto. Although PACE shall not be responsible for any failure to provide service due to circumstances beyond its control, PACE shall be responsible for making every reasonable effort to restore service as soon as practical under the circumstances. PACE shall be responsible for requiring that all vehicle operators employed by Carriers providing services pursuant to this Agreement possess a valid Illinois driver’s license appropriate to the vehicle being operated and that they meet the minimum requirements for the operation of passenger transportation as mandated by Federal regulations, the State of Illinois and all other applicable laws or regulations. PACE and all 2019 IGA Between City of West Chicago and Pace Suburban Bus Page 5 of 14 829090v2 ===== PDF PAGE 25 ===== [Extraction: OCR (rendered-page OCR)] 5.0 6.0 4.18 4.19 4.20 or iP, Carriers shall agree that any and all operator licenses and licenses required of the operating Carrier by State, local, and/or regulating authorities shall be maintained in good standing at all times during the Term of this Agreement. Upon request, the CITY shall be entitled to have access to the records maintained by PACE with respect to this Agreement. The Mobility Management/Call Center Services are performed for other entities in addition to the CITY. The Parties shall cooperate to ensure that no person shall be denied the opportunity to participate in nor be subjected to discrimination in the conduct of this service because of race, creed, color, age, sex, national origin, nor the presence of any sensory, mental or physical disability, nor in any manner contrary to applicable local ordinance, State and Federal laws and regulations, including Title VI of the Civil Rights Act of 1964; Title 49, Code of Federal Regulations, Part 21 - Nondiscrimination in Federally Assisted PROJECT of the Department of Transportation. GOVERNMENT REGULATIONS. em! 5.2 ere) The CITY and PACE shall each comply with all applicable local, State and Federal statutes, ordinances and regulations and obtain licenses or permits, or other mandated approvals, now in force, or which may hereafter be in force, pertaining to this Agreement and the PROJECT. With respect to employees, laborers, contractors, subcontractors and any and all other persons or entities employed, directed or controlled by PACE, and whose services are used in the fulfillment of any this Agreement with the CITY, PACE hereby agrees and promises that it will carry out all necessary actions to insure compliance with the documentation requirements and all other terms, provisions and requirements of the Immigration Reform and Control Act of 1986, as amended, 8 U.S.C. §101 ef seg. With respect to any and persons or entities employed, directed or controlled by PACE, and whose services are used pursuant to this Agreement, PACE will insure compliance with the terms, provisions and requirements of the Federal Minimum Wage Act, 29 U.S.C. Sec. 201 et seq., and the Prevailing Wage Act, 820 ILCS 130/1 ef seq., as amended. INDEMNIFICATION. PACE shall indemnify, defend, and hold harmless CITY and CITY’S directors, officers, agents, employees, contractors, and subcontractors from and against any and all liability, losses, damages, claims, suits, payments, settlements, judgments, 2019 IGA Between City of West Chicago and Pace Suburban Bus Page 6 of 14 829090v2 vad ===== PDF PAGE 26 ===== [Extraction: OCR (rendered-page OCR)] 7.0 8.0 (er, ; ad a, > demands, awards, expenses, and costs, including reasonable attorneys’ fees, for oe 8 . personal injury, death, or property damage resulting from Pace’s intentional or negligent acts or omissions. CITY shall indemnify, defend, and hold harmless PACE and PACE’s directors, officers, agents, employees, contractors, and subcontractors from and against any and all liability, losses, damages, claims, suits, payments, settlements, judgments, demands, awards, expenses, and costs, including reasonable attorneys’ fees, for personal injury, loss of life, or property damage resulting from CITY’S intentional or negligent acts or omissions. PACE shall require that its Carriers and/or subcontractors indemnify and defend PACE and the CITY, and their respective officers, employees and elected officials from and against any claims, liability or judgments resulting from the negligence of such Carrier and/or subcontractor. No Party shall be liable for or be required to indemnify the other Party for claims based upon the intentional or negligent acts or omissions of third persons. Upon written notice by the Party claiming indemnification (“Claimant”) to the indemnifying Party (“Indemnitor”) regarding any claim which Claimant believes to be covered under this paragraph, Indemnitor shall appear and defend all suits brought upon such claim and shall pay all costs and expenses incidental thereto, but Claimant shall have the right, at Claimant’s option and expense, to participate in the defense of any suit, without relieving Indemnitor of Indemnitor’s obligations under this paragraph. TERM AND TERMINATION. 7.1 The Term of this Agreement shall begin April 25, 2019 and shall continue through April 24, 2020 unless earlier terminated by a Party in accordance with the terms of this Agreement. 7.2 Either Party may terminate this Agreement without cause and without penalty, upon 60 days advance written notice of termination to the other Party. MISCELLANEOUS. 8.1 Headings. The section headings contained in this Agreement are for reference and convenience only and shall not affect the meaning or interpretation of this Agreement. 8.2 Waiver. Failure of a Party to exercise any right or pursue any remedy under this Agreement shall not constitute a waiver of that right or remedy. 8.3. Assignment. No Party shall assign, delegate, or otherwise transfer all or part of its rights and obligations under this Agreement without the prior written consent of the other Party. 2019 IGA Between City of West Chicago and Pace Suburban Bus Page 7 of 14 829090v2 Y ===== PDF PAGE 27 ===== [Extraction: OCR (rendered-page OCR)] ‘at. Ls pd 8.4 Amendment. No changes, amendments, or modifications to this Agreement shall be valid unless in writing and signed by the duly authorized signatory of each Party. Y 8.5 Entire Agreement and Non-reliance. This Agreement, including the introductory Recitals and any attached exhibits, which are hereby incorporated into and made a part of this Agreement, constitutes the entire agreement between the Parties and supersedes any prior written or oral understandings, agreements, or representations between the Parties that may have related in any way to the subject matter of this Agreement, and no other written or oral warranties, inducements, considerations, promises, representations, or interpretations, which are not expressly addressed in this Agreement, shall be implied or impressed upon this Agreement. CITY represents and warrants that: (a) CITY has conducted such independent review, investigation, and analysis (financial and otherwise) and obtained such independent legal advice as desired by CITY to evaluate this Agreement and the transaction(s) contemplated by this Agreement; (b) Pace has not made any representations or warranties to CITY with respect this Agreement and the transaction(s) contemplated by this Agreement, except such representations and/or warranties that are specifically and expressly set forth in this Agreement; and (c) CITY has relied only upon such representations and/or warranties by Pace that are specifically and expressly set forth in this Agreement and has not relied upon any other representations or warranties (whether oral or written or express or implied), omissions, or silences by Pace. Without limiting any representations and/or warranties made by Pace that are specifically and expressly set forth in this Agreement, CITY acknowledges that Pace will not have or be subject to any liability to CITY resulting from the distribution to CITY or CITY’s use of any information, including any information provided or made available to CITY or any other document or information in any form provided or made available to CITY, in connection with this Agreement and the transaction(s) contemplated by this Agreement. 8.6 Survival. Any provision of this Agreement that imposes an obligation after termination of this Agreement shall be deemed to survive termination of this Agreement. 8.7. Pace Board Authority. This Agreement has been properly authorized by the Pace Board of Directors. 8.8 Severability. If any provision of this Agreement is held invalid or unenforceable by an Illinois court of competent jurisdiction, such provision shall be deemed severed from this Agreement and the remaining provisions of this Agreement shall remain in full force and effect. 2019 IGA Between City of West Chicago and Pace Suburban Bus Page 8 of 14 829090v2 ===== PDF PAGE 28 ===== [Extraction: OCR (rendered-page OCR)] . I 8.9 Binding Effect. This Agreement shall be binding upon the Parties and their “ y respective directors, officers, employees, agents, representatives, successors, and approved assigns. 8.10 Force Majeure. Neither Party shall be deemed to be in default or to have breached any provision of this Agreement as a result of any delay, failure in performance or interruption of service resulting directly or indirectly from acts of God, acts of civil or military authority, civil disturbance, or war which are beyond the control of the non-performing Party. 8.11 Governing Law, Jurisdiction, and Venue. This Agreement shall be governed by and construed in accordance with the laws of the State of Illinois without regard to principles of conflicts of law, and the Parties submit to the exclusive jurisdiction and venue of the state courts of DuPage County, Illinois for any dispute arising out of or related to this Agreement. 8.12 Authorization. The signatories to this Agreement represent and warrant that they have full authority to sign this Agreement on behalf of the Party for whom they sign. 8.13 Notice. Any notice under this Agreement shall be in writing and shall be given in the following manner: (a) by personal delivery (deemed effective as of the date and time of delivery); (b) by commercial overnight delivery (deemed effective on the next business day following deposit of the notice with a commercial overnight delivery company); (c) registered or certified mail return receipt requested, with proper postage prepaid (deemed effective as of the second business day following deposit of the notice in the U.S. mail); or (d) by facsimile with confirmation of transmission (deemed effective as of the date and time of the transmission, except the effective date and time shall be 8:00 a.m. on the next business day after transmission of the notice if transmitted during non-business hours). Business days are defined as Monday through Friday, excluding federal holidays. Business hours are defined as 8:00 a.m. to 5:00 p.m. Central Standard Time on Monday through Friday, excluding federal holidays. The notice shall be addressed as follows or addressed to such other address as either Party may from time to time specify in writing to the other Party: 2019 IGA Between City of West Chicago and Pace Suburban Bus Page 9 of 14 829090v2 ===== PDF PAGE 29 ===== [Extraction: OCR (rendered-page OCR)] If to Pace: Pace 550 W. Algonquin Road Arlington Heights, IL 60005 Attn: Executive Director ce: Melinda J. Metzger If to City of West Chicago: City of West Chicago 475 Main Street West Chicago, IL 60185 Attn: Michael Guttman, City Administrator cc: Adrian Marquez IN WITNESS WHEREOF, the Parties hereto have caused this Agreement to be executed by their duly authorized representatives on the dates below. CITY OF WEST CHICAGO PACE Ruben Pineda Rocco L. Donahue Mayor Executive Director Print Title Print Title Date: Date: 2019 IGA Between City of West Chicago and Pace Suburban Bus Page 10 of 14 829090v2 ===== PDF PAGE 30 ===== [Extraction: OCR (rendered-page OCR)] EXHIBIT A SERVICE DESCRIPTION City of West Chicago- Ride DuPage Sponsor The Ride DuPage service description or parameters are subject to change and approval by the participating Sponsors, DuPage County, and PACE. TYPE OF Demand response curb to curb paratransit services will be provided for eligible riders SERVICE of the CITY, as a participating Sponsor in the Ride DuPage Program. SERVICE PACE will contract with transpartation’ provider(s) (the "Contractor") to provide the OPERATED BY | service, which is the subject of this Agreement. This includes paratransit service providers and taxi providers. TRIP Monday through Friday: 6:00am to 6:00pm RESERVATION | Saturday, Sunday and Holidays: 8:00am to 5:00pm METHOD Reservations shall be accepted at the PACE call center maximum of seven (7) days in advance and a minimum of one | day in advance of the day of service. Trips requested on the same day of service may be accommodated if the day’s schedule allows. Subscription service is allowable, as defined by PACE Suburban Bus. Passengers are to contact the CITY to apply for subscription service. SERVICE AREA | DuPage County and the surrounding areas ee SERVICE 7 days a week, 24 hours a day including holidays HOURS Whenever possible, pick-up times are negotiated to optimize the efficiency of daily routes. ONE-WAY FARE $2.00 to load vehicle and $1.00 for every mile thereafter Personal Care Attendant (PCA) or Companions: Registered riders are allowed one PCA or travel companion at no additional charge. Additional PCA or companions are limited to the vehicle capacity and must pay the full applicable fare. This includes children of all ages. 2019 IGA Between City of West Chicago and Pace Suburban Bus 829090v2 SERVICE Service demand dictates service capacity. Denials are not allowed for reservations CAPACITY made | to 7 days in advance. RIDER The participating sponsors of the Ride DuPage Program or their respective designee(s) ELIGIBILITY assigned shall determine rider eligibility. The CITY as a Ride DuPage sponsor will determine the eligibility of rider(s) requesting service. RIDER The participating sponsors shall submit registration forms to the PACE call center REGISTRATION | through a designated e-mail box. PACE shall enter registrations within three to five FOR SERVICE | business days. PACE shall maintain a database of registered riders. Riders must be registered for service. Page 11 of 14 ===== PDF PAGE 31 ===== [Extraction: OCR (rendered-page OCR)] EXHIBIT B SERVICE AREA MAP TH _of West Ea a — DuPage Sponsor Wes ‘tent Lect ives ‘ an ie cm ssa 2 z a egeere a ae ef SS aee oe sa 7h Poors BS SF ii ahs sues eens fie ley ae CLP Dip ob ES aaa saan wer Pisiaa tl Rs Soo aS ie CN Hs ff 7 me YE toate erie INE: eae pa ae | A oT 2019 IGA Between City of West Chicago and Pace Suburban Bus Page 12 of 14 829090v2 ===== PDF PAGE 32 ===== [Extraction: OCR (rendered-page OCR)] Exhibit C a4 REPORTS DESCRIPTION The following is a description of the reports available for the Ride DuPage Program. Detailed Funding Source (Sponsor) Report/Detailed Provider Report This report is a detailed listing of one-way trips delivered for each Ride DuPage funding source (Sponsor) for a specified period of time. Data provided for each trip will include associated trip data such as rider name, scheduled pick-up time, actual pick-up time, point of origin address, destination address, funding sources (Sponsors), total cost of the trip, fare for the trip, distance of the trip, and revenue hours (if applicable). The report period is generally monthly, but the report is intended to have the flexibility to produce data for shorter or longer periods as specified by the user. 2. Monthly Funding Source (Sponsor) Invoice Report This report is a summary of trips delivered for each funding source (Sponsor) for the purpose of generating an invoice type report which may be used to bill funding sources for transportation provided. The report is generally monthly, but the report is intended to have the flexibility to produce data for shorter or longer periods as specified by the user. Data provided for each trip will include associated trip data necessary to provide an accounting of the amount owed by each funding source for the specified period, such as the number of one-way trips by fare type, total cost of the trips, total expected fare, liquidated damages deducted, and the total net reimbursement. 3) Missed Trip Report This report produces a list of all trips picked up 61 or more minutes after the scheduled time. Sufficient detail will be provided to identify the trip and to give the user the necessary information for review. 4. On-Time Performance Report This report (late pickups) produces a list of all trips picked up 16 or more minutes late. Sufficient detail will be provided to identify the trip and to give the report user the necessary information for review. 5. Ridership by Category Report This report is a summary, by funding source, indicating trips by fare type, late trips, missed trips, revenue hours, denials, and miles. 2019 IGA Between City of West Chicago and Pace Suburban Bus Page 13 of 14 829090v2 ===== PDF PAGE 33 ===== [Extraction: OCR (rendered-page OCR)] i ; C) Py 6. Client Trip List Report This report is a detailed listing, alphabetically by rider last name, of all trips provided during the specified period. Data included for each trip is rider name, pick-up address, drop-off address, fare type, and funding source. NOTE: Pace, in its sole discretion, may design additional reports, as needed. 2019 IGA Between City of West Chicago and Pace Suburban Bus Page 14 of 14 829090v2