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CITY OF WEST CHICAGO
PUBLIC AFFAIRS
AGENDA ITEM SUMMARY
ITEM TITLE:
AGENDA ITEM NUMBER: +. 6.
Extension of Ride DuPage Transportation Program
FILE NUMBER:
Resolution No. 24-R-0016 COMMITTEE AGENDA DATE: February 19,
: 2024
COUNCIL AGENDA DATE:
STAFF REVIEW: Tom Dabareiner, AICP SIGNATURE VA om :
APPROVED BY CITY ADMINISTRATOR: Michael SIGNATURE
Guttman
In April of 2019, the City Council executed an Intergovernmental Agreement with Pace Bus for a one-
year pilot paratransit program known as Ride DuPage, which was extended for one year in 2020. A
three-year extension to the program was executed in April of 2021 that will expire in April of this year.
Pace has submitted to the City a new IGA that will extend the program through December 31, 2024.
After this date the agreement will automatically renew for successive one-year terms unless terminat-
ed by Pace or the City.
Ride DuPage enhanced the existing transportation program that was previously offered only through
Winfield Township by increasing the travel boundaries and expanding the hours of service. Ride Du-
Page provides paratransit services for disabled residents and those 65 years and older. Since the
program began in 2019 through the end of January of this year, 67 residents have registered with the
program with 462 trips having occurred.
ACTION PROPOSED:
Consideration of the Intergovernmental Agreement with Pace Bus to continue the Ride DuPage para-
transit program until December 31, 2024, at which time the term will automatically renew for succes-
sive one-year terms until terminated by Pace or the City.
COMMITTEE RECOMMENDATION:
ATTACHMENTS:
Draft Resolution
Draft Intergovernmental Agreement with Pace

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RESOLUTION NO. 24-R-0016
A RESOLUTION AUTHORIZING THE MAYOR TO EXECUTE A CERTAIN
INTERGOVERNMENTAL AGREEMENT BETWEEN THE CITY OF WEST
CHICAGO AND PACE, THE SUBURBAN BUS DIVISION OF THE REGIONAL
TRANSPORTATION AUTHORITY
BE IT RESOLVED by the City Council of the City of West Chicago, in regular session
assembled, that the Mayor is hereby authorized to execute and the Executive Office Manager is
authorized to attest a certain Intergovernmental Agreement between the City of West Chicago
and Pace, the Suburban Bus Division of the Regional Transportation Authority, in substantially
the form attached hereto and incorporated herein as Exhibit “A”.
APPROVED this day of , 20
AYES:
NAYS:
ABSTAIN:
ABSENT:
Mayor Ruben Pineda
Attest:
Valeria Perez, Executive Office Manager

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INTERGOVERNMENTAL AGREEMENT
This Intergovernmental Agreement (“Agreement”) is made between City of West
Chicago, an Illinois body corporate and politic (“CITY”), and Pace, the Suburban Bus
Division of the Regional Transportation Authority, an Illinois municipal corporation
(“PACE”). CITY and PACE are sometimes individually referred to as a Party and
collectively referred to as the Parties in this Agreement.
RECITALS
WHEREAS, the CITY and PACE are public agencies and governmental units
within the meaning of the Illinois Governmental Cooperation Act (5 ILCS 220/1, et seq.),
and are authorized by Article 7, Section 10 of the Constitution of the State of Illinois to
cooperate, contract, and otherwise associate for public purposes; and
WHEREAS, the purpose of the Intergovernmental Cooperation Act and Article 7
of the Constitution of the State of Illinois includes fostering cooperation among
governmental bodies; and
WHEREAS, the CITY is a member of the Inter-Agency Paratransit Coordinating
Council ([APCC), an association of governments, non-profit agencies, and citizen
representatives that has been working since 1995 to improve paratransit services in DuPage
County, Illinois; and IAPCC asked DuPage County to serve as the lead agency and has
implemented the Ride DuPage Coordinated Transportation Service, hereinafter referred
to as the PROJECT; and
WHEREAS, the IAPCC has branded the coordinated paratransit services provided
by the PROJECT as “Ride DuPage;” and
WHEREAS, the CITY finds it necessary and desirable to contract for the services
of a Coordinator who shall be responsible for the operation of the PROJECT; and
WHEREAS, PACE is in the business of public transportation, has the necessary
expertise, and is willing to provide the services of a Coordinator as described herein; and
WHEREAS, the Parties wish to cooperate in promoting and encouraging the use
of public transportation by improving the availability of paratransit services to DuPage
County residents with disabilities, who are elderly, or otherwise have limited access to
conventional modes of transportation; and
WHEREAS, the current Sponsors participating in the PROJECT are Naperville
Township, Lisle Township, Milton Township, Addison Township, City of Naperville,
Village of Glen Ellyn, City of Wheaton, Village of Bensenville, City of Elmhurst, and
DuPage County, as lead agency and upon execution of this Agreement, the participating
Sponsors shall include Winfield Township, City of West Chicago, and City of Warrenville;
and
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WHEREAS, the IAPCC has designated an Operations Committee for the
PROJECT consisting of the Supervisors/Managers of the aforementioned Cities or
Villages; and
WHEREAS, the Parties desire to enter into this Agreement to memorialize the
roles and responsibilities of the Parties in operating and implementing the PROJECT.
NOW THEREFORE, in consideration of the mutual promises hereinafter set
forth, the Parties agree as follows:
1.0 PROJECT DESCRIPTION.
1.1
1.2
1.3
PACE shall operate the PROJECT for the provision of Paratransit services
to residents of the aforementioned Cities and Villages in DuPage County
who are determined to be eligible and registered for the services.
PACE shall give due consideration to the recommendations and policies of
the CITY in implementing and operating the PROJECT.
PACE shall implement Paratransit service as described in Exhibit A and
Exhibit B attached hereto.
2.0 DEFINITIONS.
For the purposes of this Agreement, the following definitions shall apply:
2.1
2.2
2.3
2.4
2.5
2.6
Administrative policies and/or procedures means policies and procedures
required to operate the PROJECT day-to-day operations, including, but not
limited to dispatching, scheduling, reporting, billing, and other policies, and
procedures which may be required to operate the PROJECT.
Carrier means a public or private entity providing passenger transportation
for the PROJECT on a regular and continuing basis.
Eligible Rider means any person who registers and is deemed eligible by
one of the Sponsors for participation in the PROJECT.
Eligible Trip means Paratransit transportation taken by an Eligible Rider to
a destination approved by the Sponsors and acceptable to the CITY and
PACE.
Mobility Management/Call Center Services means the performance of call
taking and all or any part of functions that may include but not limited to
service monitoring, passenger trip reservations, trip scheduling,
dispatching, facilitation of all carriers, passenger registration, travel
planning, service coordination and travel information.
Operating Cost means Operating Deficit, minus the PACE Contribution, if
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3.0
2.7
2.8
2.9
2.10
2.11
2.12
applicable.
Operating Deficit means the total Operating Expense minus the fare
revenue.
Operating Expense means the total cost incurred by PACE to operate the
PROJECT but does not include the cost incurred by PACE to operate the
Mobility Management/Call Center Services on behalf of the CITY.
Operations Committee means the représentatives of Naperville Township,
Lisle Township, Milton Township, Addison Township, City of Naperville,
Village of Glen Ellyn, City of Wheaton, Village of Bensenville, City of
Elmhurst, and DuPage County, as lead agency. Upon execution of this
Agreement the Operations Committee shall include Addison Township,
City of West Chicago, and City of Warrenville.
PACE Contribution means the PACE budgeted annual subsidy for the
PROJECT.
Paratransit service means the provision of demand responsive transportation
by a Carrier.
Sponsor means a unit of local government or an agency that will participate
in the PROJECT providing Paratransit services to its Eligible Riders.
FUNDING.
3.1
3.2
PACE shall invoice the CITY monthly for the CITY share of the PROJECT
Operating Cost of service and a portion of the Mobility Management/Call
Center Cost. Each invoice shall summarize the services delivered and shall
be submitted in a format mutually agreed to by the Parties and shall request
reimbursement for hours and itemized costs required to complete those
services. Invoices for the work performed under this Agreement shall be
subject to review by the CITY. Invoices billed by PACE for services to
operate the PROJECT shall be reimbursed to PACE at the rates agreed to in
the contracts with Carriers and the Mobility Management/Call Center
Services contractor.
Upon receipt, review, and approval of properly documented invoices, the
CITY shall pay, or cause to be paid, to PACE, the amounts invoiced. The
CITY may not deny a properly documented claim for compensation, in
whole or in part, without cause. The CITY shall not be required to pay
PACE more often than monthly.
Upon receipt, review, and acceptance of all deliverables specified in this
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3.3
Agreement, final payment shall be made to PACE, in accordance with the
Illinois Prompt Payment Act. Payment shall be sent to:
Pace, the Suburban Bus Division of the RTA
550 W. Algonquin Road
Arlington Heights, IL 60005
Attn: Accounts Payable
Notwithstanding anything to the contrary in this Agreement, in 2024 only,
Pace will remit to Sponsor a subsidy in the amount of $1,078which amount
represents 15% of Sponsor’s 2023 Estimated Local Share. The Pace
contribution will be limited to 75% of the actual Operating Deficit.
4.0 RESPONSIBILITIES OF THE PARTIES
4.1
4.2
4.3
4.4
4.5
4.6
PACE and CITY shall review and consider the administrative policies
and/or procedures developed and recommended for the PROJECT by the
Operations Committee. Any administrative policies and/or procedures
recommended by the Operations Committee shall be subject to approval and
adoption by DuPage County and PACE.
PACE and the CITY shall review this Agreement at least semi-annually.
The CITY shall be responsible for the implementation and oversight of the
Administrative Policies and/or Procedures that have been reviewed,
approved, and adopted by DuPage County and PACE.
The CITY shall be responsible for the execution and maintenance of any
necessary agreements with the PROJECT Sponsors to provide
transportation services as described in Exhibit A and Exhibit B, as well as
adherence to PROJECT Administrative Policies and/or Procedures as
determined by the DuPage County and PACE.
PACE shall review and consider service parameters developed and
recommended for the PROJECT by the various Sponsors, including but not
limited to service boundaries, rider eligibility, fare structure, days, and
hours of service, related to an Eligible Rider’s compliance with guidelines
for usage. However, any service parameters developed by the PROJECT
Sponsors shall be subject to approval and adoption by DuPage County and
PACE.
PACE shall contract with multiple Carriers for the delivery of Paratransit
Services and central Call Center services.
Said carriers shall be subcontractors responsible to PACE. CITY shall have
no liability for the actions or omissions of any third-party service providers
affiliated in any way with the PROJECT.
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4.7
4.8
4.9
4.10
4.11
4.12
4.13
4.14
4.15
4.16
4.17
PACE shall review and consider any service standards developed by the
Operations Committee. However, PACE shall, while allowing for sponsor-
specific service standards, work in cooperation with DuPage County, to
establish consistent service standards applicable to the PROJECT, subject
to the approval of DuPage County and PACE.
PACE shall have the right to make minor revisions to the service standards
upon written notification to, and concurrence by, DuPage County.
PACE shall be responsible for performance of the day-to-day operations of
the PROJECT and shall enter into contracts with Carriers for the delivery
of Paratransit Services and Call Center Services including but not limited to
booking reservations, trip scheduling and dispatch services.
PACE shall be responsible for submitting to the CITY, invoices and a
monthly report containing the cost of services related to the operation and
management of the PROJECT that have been provided by PACE directly
or through Carriers within sixty (60) days following the end of each month
of service.
Within the approved budget, PACE agrees to maintain appropriate PACE
employees, Carriers, and any subcontractor staffing required to perform all
necessary operating and administrative functions.
PACE may limit the hours available for the scheduling of trip requests and
dispatching of vehicles. Determination of the hours and days of service for
PACE funded services provided to satisfy federal and/or state ADA
guidelines shall not require the approval of the CITY or DuPage County.
PACE subcontractor dispatch personnel shall be available during all hours
in which a vehicle transporting an Eligible Rider is in service.
PACE shall supply the CITY with data relative to the quantity, quality, and
cost of services provided by PACE and its contracted Carriers within 45
days following the end of each month.
PACE shall provide a standardized monthly report to the CITY as described
in Exhibit C attached hereto.
Although PACE shall not be responsible for any failure to provide service
due to circumstances beyond its control, PACE shall be responsible for
making every reasonable effort to restore service as soon as practical under
the circumstances.
PACE shall be responsible for requiring that all vehicle operators employed
by Carriers providing services pursuant to this Agreement possess a valid
Illinois driver’s license appropriate to the vehicle being operated and that
they meet the minimum requirements for the operation of passenger
transportation as mandated by Federal regulations, the State of Illinois and
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4.18
4.19
4.20
4.21
all other applicable laws or regulations. PACE and all Carriers shall agree
that any and all operator licenses and licenses required of the operating
Carrier by State, local, and/or regulating authorities shall be maintained in
good standing at all times during the Term of this Agreement.
Upon request, the CITY shall be entitled to have access to the records
maintained by PACE with respect to this Agreement.
The Mobility Management/Call Center Services are performed for other
entities in addition to the CITY.
The Parties shall cooperate to ensure that no person shall be denied the
opportunity to participate in nor be subjected to discrimination in the
conduct of this service because of race, creed, color, age, sex, national
origin, nor the presence of any sensory, mental or physical disability, nor in
any manner contrary to applicable local ordinance, State and Federal laws
and regulations, including Title VI of the Civil Rights Act of 1964; Title 49,
Code of Federal Regulations, Part 21 - Nondiscrimination in Federally
Assisted PROJECT of the Department of Transportation.
PACE shall require Carriers to obtain and maintain insurance coverage;
provide evidence of all insurance coverage required by PACE; and provide
PACE with certificates of insurance. PACE shall provide the Sponsor with
a copy of the certificates of insurance upon request from the Sponsor.
5.0 COMPLIANCE.
5.1
5.2
5.3
The CITY and PACE shall each comply with all applicable local, State and
Federal statutes, ordinances and regulations and obtain licenses or permits,
or other mandated approvals, now in force, or which may hereafter be in
force, pertaining to this Agreement and the PROJECT.
With respect to employees, laborers, contractors, subcontractors and any
and all other persons or entities employed, directed or controlled by PACE,
and whose services are used in the fulfillment of any this Agreement with
the CITY, PACE hereby agrees and promises that it will carry out all
necessary actions to insure compliance with the documentation
requirements and all other terms, provisions and requirements of the
Immigration Reform and Control Act of 1986, as amended, 8 U.S.C. §101
et seq.
With respect to any and persons or entities employed, directed, or controlled
by PACE, and whose services are used pursuant to this Agreement, PACE
will ensure compliance with the terms, provisions, and requirements of the
Federal Minimum Wage Act, 29 U.S.C. Sec. 201 et seq., and the Prevailing
Wage Act, 820 ILCS 130/1 et seq., as amended.
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6.0
7.0
8.0
INDEMNIFICATION.
PACE shall indemnify, defend, and hold harmless CITY and CITY’S directors,
officers, agents, employees, contractors, and subcontractors from and against any
and all liability, losses, damages, claims, suits, payments, settlements, judgments,
demands, awards, expenses, and costs, including reasonable attorneys’ fees, for
personal injury, death, or property damage resulting from Pace’s intentional or
negligent acts or omissions.
CITY shall indemnify, defend, and hold harmless PACE and PACE’s directors,
officers, agents, employees, contractors, and subcontractors from and against any
and all liability, losses, damages, claims, suits, payments, settlements, judgments,
demands, awards, expenses, and costs, including reasonable attorneys’ fees, for
personal injury, loss of life, or property damage resulting from CITY intentional or
negligent acts or omissions.
PACE shall require that its Carriers and/or subcontractors indemnify and defend
PACE and the CITY, and their respective officers, employees, and elected officials
from and against any claims, liability or judgments resulting from the negligence
of such Carrier and/or subcontractor.
No Party shall be liable for or be required to indemnify the other Party for claims
based upon the intentional or negligent acts or omissions of third persons. Upon
written notice by the Party claiming indemnification (“Claimant”) to the
indemnifying Party (“Indemnitor”) regarding any claim which Claimant believes
to be covered under this paragraph, Indemnitor shall appear and defend all suits
brought upon such claim and shall pay all costs and expenses incidental thereto, but
Claimant shall have the right, at Claimant’s option and expense, to participate in
the defense of any suit, without relieving Indemnitor of Indemnitor’s obligations
under this paragraph.
TERM AND TERMINATION.
7.1. The Term of this Agreement shall begin January 1, 2024 and shall
continue through December 31, 2024, (“Initial Term), Upon the
expiration of the Initial Term, this Agreement will automatically renew for
successive one-year terms (each a “Renewal Term”),unless earlier
terminated by a Party in accordance with the terms of this Agreement.
7.2 Either Party may terminate this Agreement without cause and without
penalty, upon 60 days advance written notice of termination to the other
Party.
MISCELLANEOUS.
8.1 Headings. The section headings contained in this Agreement are for
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8.2
8.3
8.4
8.5
8.6
reference and convenience only and shall not affect the meaning or
interpretation of this Agreement.
Waiver. Failure of a Party to exercise any right or pursue any remedy under
this Agreement shall not constitute a waiver of that right or remedy.
Assignment. No Party shall assign, delegate, or otherwise transfer all or
part of its rights and obligations under this Agreement without the prior
written consent of the other Party.
Amendment. No changes, amendments, or modifications to this
Agreement shall be valid unless in writing and signed by the duly authorized
signatory of each Party.
Entire Agreement and Non-reliance. This Agreement, including the
introductory Recitals and any attached exhibits, which are hereby
incorporated into and made a part of this Agreement, constitutes the entire
agreement between the Parties and supersedes any prior written or oral
understandings, agreements, or representations between the Parties that may
have related in any way to the subject matter of this Agreement, and no
other written or oral warranties, inducements, considerations, promises,
representations, or interpretations, which are not expressly addressed in this
Agreement, shall be implied or impressed upon this Agreement.
CITY represents and warrants that: (a) CITY has conducted such
independent review, investigation, and analysis (financial and otherwise)
and obtained such independent legal advice as desired by CITY to evaluate
this Agreement and the transaction(s) contemplated by this Agreement; (b)
Pace has not made any representations or warranties to CITY with respect
this Agreement and the transaction(s) contemplated by this Agreement,
except such representations and/or warranties that are specifically and
expressly set forth in this Agreement; and (c) CITY has relied only upon
such representations and/or warranties by Pace that are specifically and
expressly set forth in this Agreement and has not relied upon any other
representations or warranties (whether oral or written or express or
implied), omissions, or silences by Pace. Without limiting any
representations and/or warranties made by Pace that are specifically and
expressly set forth in this Agreement, CITY acknowledges that Pace will
not have or be subject to any liability to CITY resulting from the distribution
to CITY or CITY’s use of any information, including any information
provided or made available to CITY or any other document or information
in any form provided or made available to CITY, in connection with this
Agreement and the transaction(s) contemplated by this Agreement.
Survival. Any provision of this Agreement that imposes an obligation after
termination of this Agreement shall be deemed to survive termination of
this Agreement.
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8.7. Pace Board Authority. This Agreement has been properly authorized by
the Pace Board of Directors.
8.8 Severability. If any provision of this Agreement is held invalid or
unenforceable by an Illinois court of competent jurisdiction, such provision
shall be deemed severed from this Agreement and the remaining provisions
of this Agreement shall remain in full force and effect.
8.9 Binding Effect. This Agreement shall be binding upon the Parties and their
respective directors, officers, employees, agents, representatives,
successors, and approved assigns.
8.10 Force Majeure. A Party shall not be held liable to another Party or be
deemed to have breached this Agreement for failure or delay in performing
any obligation under this Agreement if the failure or delay is caused by or
results from causes beyond the control of the affected Party, including war,
fire, flood, other acts of God, civil disturbance, a terrorist act, pandemic,
epidemic, or a labor strike or lockout. The affected Party shall promptly
notify the other Parties of such force majeure circumstances and the
expected duration of the delay and shall promptly undertake all reasonable
steps necessary to cure the force majeure circumstances. If a condition of
force majeure continues for more than 30 consecutive days, this Agreement
may be terminated immediately for convenience at the option of Pace after
written notice. Where an event of force majeure occurs after a Party’s failure
or delay in performance, the breaching Party shall not be released from
liability.
8.11 Counterparts and Electronic Signatures. This Agreement may be
executed in counterparts, each of which when so executed and delivered
shall be deemed an original Agreement and all of which when taken
together shall constitute one and the same Agreement. This Agreement may
be executed through the use of electronic signatures. Electronic signatures
and signatures transmitted by facsimile or scanned and transmitted
electronically shall be deemed original signatures for purposes of this
Agreement.
8.12 Governing Law, Jurisdiction, and Venue. This Agreement shall be
governed by and construed in accordance with the laws of the State of
Illinois without regard to principles of conflicts of law, and the Parties
submit to the exclusive jurisdiction and venue of the state courts of DuPage
County, Illinois for any dispute arising out of or related to this Agreement.
8.13. Authorization. The signatories to this Agreement represent and warrant
that they have full authority to sign this Agreement on behalf of the Party
for whom they sign.
8.14 Notice. Any notice under this Agreement shall be in writing and shall be
given in the following manner:
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[Extraction: OCR (rendered-page OCR)]
(a)
(b)
(d)
by personal delivery (deemed effective as of the date and
time of delivery);
by commercial overnight delivery (deemed effective on the
next business day following deposit of the notice with a
commercial overnight delivery company);
registered or certified mail return receipt requested, with
proper postage prepaid (deemed effective as of the second
business day following deposit of the notice in the U.S.
mail); or
by facsimile with confirmation of transmission (deemed
effective as of the date and time of the transmission, except
the effective date and time shall be 8:00 a.m. on the next
business day after transmission of the notice if transmitted
during non-business hours).
Business days are defined as Monday through Friday, excluding federal holidays. Business
hours are defined as 8:00 a.m. to 5:00 p.m. Central Standard Time on Monday through
Friday, excluding federal holidays. The notice shall be addressed as follows or addressed
to such other address as either Party may from time to time specify in writing to the other
Party:
If to Pace:
Pace
550 W. Algonquin Road
Arlington Heights, IL
60005
Attn: Executive Director
ce: Melinda J. Metzger
If to City of West Chicago:
City of West Chicago
475 Main Street
West Chicago, IL 60185
Attn: John Sterrett, City Planner/Assistant Director
IN WITNESS WHEREOF, the Parties hereto have caused this Agreement to be
executed by their duly authorized representatives on the dates below.
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CITY OF WEST CHICAGO PACE
Signature Signature
Executive Director
Title Title
Date Date
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[Extraction: OCR (rendered-page OCR)]
EXHIBIT A
SERVICE DESCRIPTION
TYPE OF Demand response curb to curb paratransit services will be provided for eligible riders
SERVICE of the CITY, as a participating Sponsor in the Ride DuPage Program.
SERVICE PACE will contract with transportation provider(s) (the "Contractor") to provide the
OPERATED BY | service, which is the subject of this Agreement. This includes paratransit service
providers and taxi providers.
TRIP Monday through Friday: 6:00am to 6:00pm
RESERVATION | Saturday, Sunday, and Holidays: 8:00am to 5:00pm
METHOD
Reservations shall be accepted at the PACE call center maximum of seven (7) days in
advance and a minimum of one 1 day in advance of the day of service.
Trips requested on the same day of service may be accommodated if the day’s
schedule allows.
Subscription service is allowable, as defined by PACE.
Passengers are to contact the CITY to apply for subscription service.
SERVICE AREA | DuPage County and the surrounding areas
SERVICE 7 days a week, 24 hours a day including holidays
HOURS
Whenever possible, pick-up times are negotiated to optimize the efficiency of daily
routes. :
FARE $2.00 to load vehicle and $1.00 for every mile thereafter
STRUCTURE
Personal Care Attendant (PCA) or Companions: Registered riders are allowed
one PCA or travel companion at no additional charge.
Additional PCA or companions are limited to the vehicle capacity and must pay the
full applicable fare. This includes children of all ages.
SERVICE Service demand dictates service capacity. Denials are not allowed for reservations
CAPACITY made | to 7 days in advance.
RIDER The participating sponsors of the Ride DuPage Program or their respective designee(s)
ELIGIBILITY assigned shall determine rider eligibility. The CITY as a Ride DuPage sponsor will
determine the eligibility of rider(s) requesting service.
RIDER The participating sponsors shall submit registration forms to the PACE call center
REGISTRATION | through a designated e-mail box. PACE shall enter registrations within three to five
business days. PACE shall maintain a database of registered riders. Riders must be
registered for service.
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[Extraction: OCR (rendered-page OCR)]
EXHIBIT B
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[Extraction: OCR (rendered-page OCR)]
Exhibit C
REPORTS DESCRIPTION
The following is a description of the reports available for the Ride DuPage Program.
1. Detailed Funding Source (Sponsor) Report/Detailed Provider Report
This report is a detailed listing of one-way trips delivered for each Ride DuPage
funding source (Sponsor) for a specified period of time. Data provided for each trip
will include associated trip data such as rider name, scheduled pick-up time, actual
pick-up time, point of origin address, destination address, funding sources
(Sponsors), total cost of the trip, fare for the trip, distance of the trip, and revenue
hours (if applicable). The report period is generally monthly, but the report is
intended to have the flexibility to produce data for shorter or longer periods as
specified by the user.
oH, Monthly Funding Source (Sponsor) Invoice Report
This report is a summary of trips delivered for each funding source (Sponsor) for
the purpose of generating an invoice type report which may be used to bill funding
sources for transportation provided. The report is generally monthly, but the report
is intended to have the flexibility to produce data for shorter or longer periods as
specified by the user.
Data provided for each trip will include associated trip data necessary to provide an
accounting of the amount owed by each funding source for the specified period,
such as the number of one-way trips by fare type, total cost of the trips, total
expected fare, liquidated damages deducted, and the total net reimbursement.
3. Missed Trip Report
This report produces a list of all trips picked up 61 or more minutes after the
scheduled time. Sufficient detail will be provided to identify the trip and to give the
user the necessary information for review.
4. On-Time Performance Report
This report (late pickups) produces a list of all trips picked up 31 or more minutes
late. Sufficient detail will be provided to identify the trip and to give the report user
the necessary information for review.
5. Ridership by Category Report
This report is a summary, by funding source, indicating trips by fare type, late trips,
missed trips, revenue hours, denials, and miles.
2024 IGA Between City of West Chicago and Pace Suburban Bus Page 14 of 18

===== PDF PAGE 35 =====
[Extraction: OCR (rendered-page OCR)]
6. Client Trip List Report
This report is a detailed listing, alphabetically by rider last name, of all trips
provided during the specified period. Data included for each trip is rider name, pick-
up address, drop-off address, fare type, and funding source.
NOTE: Pace, in its sole discretion, may design additional reports, as needed.
2024 IGA Between City of West Chicago and Pace Suburban Bus Page 15 of 18

===== PDF PAGE 36 =====
[Extraction: OCR (rendered-page OCR)]
EXHIBIT D
RIDE DUPAGE UBER ACCESS SERVICE DESCRIPTION
TRIP RESERVATION Monday through Friday: 6:00 am to 6:00 pm
METHOD Saturday, Sunday, and Holidays: 8:00 am to 5:00 pm
Reservations will be accepted at the Pace call center one to seven days
in advance of the day of the Service.
Trips requested on the same day of the Service may be accommodated
if the schedule allows.
Subscription service (as defined by Pace) is allowable. Passengers are
to contact the Sponsor to apply for subscription service.
Uber may be accessed through the Uber application on a mobile
device or through the Uber call center. i
SERVICE AREA DuPage County and the surrounding areas.
Uber will be available for trips specified within DuPage County only.
Ride DuPage Uber access area includes all of the DuPage
County(blue), all of Wheatland Township(blue) and all of the City of
Naperville(purple)including the portion of the City of Naperville
within DuPage Township. (See Exhibit B)
SERVICE HOURS Seven days a week, 24 hours a day, including holidays.
Whenever possible, pick-up times are negotiated to optimize the
efficiency of daily routes.
FARE STRUCTURE _ $2.00 to load vehicle and $1.00 for every mile thereafter.
Registered passengers are allowed one personal care attendant (PCA)
or companion at no additional charge. Additional PCAs or
companions are limited to vehicle capacity and must pay the full
applicable fare, this includes children of all ages.
Registered passengers will be responsible for the first $5.00 of an
Uber trip cost and for the Uber trip cost in excess of the maximum
$25.00 per trip subsidy.
SERVICE CAPACITY _ Service demand dictates service capacity. Denials of trip reservations
are not allowed for trip reservations made one to seven days in
advance of the Service.
RIDER ELIGIBILITY Sponsors of Ride DuPage or their respective designee(s) determine
passenger eligibility.
2024 IGA Between City of West Chicago and Pace Suburban Bus Page 16 of 18

===== PDF PAGE 37 =====
[Extraction: OCR (rendered-page OCR)]
PASSENGER Sponsors shall submit registration forms to the PACE call center
REGISTRATION through an email box designated by PACE. PACE shall enter
registrations within three to five business days. PACE shall maintain
a database of registered passengers. Passengers must be registered for
the Service.
Sponsors shall provide PACE with the name, address, email address,
and mobile phone number for each eligible passenger that Sponsors
want registered to use Uber and PACE shall provide that information
to Uber on a weekly basis.
2024 IGA Between City of West Chicago and Pace Suburban Bus Page 17 of 18

===== PDF PAGE 38 =====
[Extraction: OCR (rendered-page OCR)]
EXHIBIT D
RIDE DUPAGE UBER ACCESS SERVICE AREA
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2024 IGA Between City of West Chicago and Pace Suburban Bus
Page 18 of 18